Refund policy

Return and Refund Policy

Because all Mortal Thread Co. products are made to order, we do not accept returns or exchanges for buyer's remorse or sizing issues. Please review our size guides carefully before ordering.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, we'll make it right. Contact us within 30 days of delivery at [your email] with a photo of the issue and your order number. We'll send a replacement or issue a full refund at no cost to you.

Lost Packages If your package is marked delivered but you haven't received it, contact us within 7 days and we'll investigate with the carrier.

Cancellations Orders can be cancelled within 24 hours of purchase. After that, production has begun and cancellations are no longer possible.

Refund Processing Approved refunds are processed within 5–10 business days back to your original payment method.